Refund policy

Returns & Refund Policy – MowlaMart

At MowlaMart, we are committed to delivering a refined global shopping experience defined by quality, trust, and customer satisfaction. Each order is handled with care to ensure a smooth and reliable delivery journey.

This policy explains how returns, refunds, and replacements are managed across our store.

📦 Order Processing

All orders are processed within 1–3 business days after confirmation. Once dispatched, customers will receive tracking details via email.

🚚 Delivery Timeline

Standard Shipping: 10–15 business days
Express Shipping: 7–12 business days (estimated)

Delivery timelines are estimates and may vary due to customs procedures, logistics networks, and external conditions beyond our control.

🔄 Returns & Exchange Eligibility

We accept returns or exchanges only under specific conditions to ensure fairness and service quality.

To initiate any request, customers must contact our support team prior to returning any item.

📧 Email: mowlamart@gmail.com
📱 WhatsApp: +8801869320280

Unauthorized returns will not be accepted.

📩 Eligible Reasons for Return or Refund

A return, replacement, or refund may be approved if:

The item arrives damaged or defective
The wrong product is delivered
Essential parts are missing, affecting usability
A verified quality issue is confirmed by our team
A significant delay exceeds the estimated delivery protection period

⏱ Return Request Window

All return or refund requests must be submitted within 15 days of delivery, accompanied by clear photo or video evidence.

Requests beyond this period may not be eligible for review.

💰 Refund Structure

To maintain fairness and operational sustainability, refunds are issued as follows:

Full Refund: Applied in cases of major issues such as incorrect or severely damaged items
Partial Refund: Applied in minor issue or product variation cases
Service & Handling Fee: A small fee of up to 15% may apply in selected cases to cover processing, logistics, and quality assurance costs

🔒 Final Sale Items

Certain products may be marked as Final Sale. These items are sold at special pricing and are not eligible for return, refund, or exchange under any circumstances.

🔁 Return Process

If a return is approved:

Our support team will provide official return instructions
Items must not be sent without prior approval
Unauthorized returns will not be accepted
International return shipping costs may apply unless stated otherwise

❌ Non-Refundable Situations

We do not offer refunds or returns for:

Change of mind or personal preference
Incorrect orders placed by the customer
Minor color, size, or design variations
Delays caused by customs, weather, or logistics providers
Items that have been used or damaged after delivery

⚠️ Shipping Disclaimer

All delivery timelines are estimates. External factors such as customs clearance, weather conditions, and logistics disruptions may impact delivery schedules.

🔐 Policy Integrity

MowlaMart reserves the right to review and approve all return and refund requests to ensure fairness, prevent misuse, and maintain service integrity.

📞 Contact Us

For assistance or support: